Cascade Utilities - Executive Comments

In this first addition of Executive Comments, we thought we might tell you, our valued customers, about the commitment goals our company has set for its operations. We see commitment as critical in four areas:

Commitment to Our Customers
Offering quality customer service depends a number of parameters which include: product deployment, customer training, distribution of information, and communications to the consumer. Internally, we have set a goal to provide the best customer service possible, and we welcome your feedback to assist in ways in which we can better serve you, the consumer.

Commitment to the Technology
Over the past 5 years, the advancements in telecommunications technology has drastically changed the way we live. We can count on a continuation of this change as we begin to see how several new technologies make our lives simpler and more efficient. Our commitment to technology includes continuing our efforts to develop different advanced telecommunications products. Being able to offer products such as CLASS, Caller ID, Internet Access, and wireless services puts Cascade Utilities at the pinnacle of telecommunications companies. A top priority in our company is to deliver the products that you the consumer want.

Commitment to our Community
With our community on the fringe of a rapidly growing population base and a continuing shift in the economic base, Estacada and its surrounding areas are struggling to maintain life as it currently is. After all, many of the individuals who have elected to live in the Cascade Utilities serving area are family households who value the “small town” feeling that our Company offers. Our Community development agenda includes assisting small businesses continue to thrive though the use of telecommunications products and working with community groups that agree on maintaining the values of the community first and economic expansion second.